PRIVACY POLICY

Flourish with Hope is committed to protecting the privacy and confidentiality of all personal information we collect in the course of providing our services and operating our website. We understand the importance of handling personal information responsibly, particularly within the disability and NDIS sector.

1. Who We Are

Flourish with Hope is a NDIS service provider delivering disability support services across Sydney, Wollongong, and surrounding regions, with remote support coordination available Australia-wide.

2. Information We Collect

We may collect personal information including:

Full name
Contact details (phone number, email address, address/suburb)
Date of birth and general background information
NDIS plan and support needs
Emergency contact details
Information provided through enquiry forms or communications
Information collected during service delivery

3. How We Collect Information

We collect information when you:

Submit an enquiry form
Contact us via phone, email, or website
Engage our services
Communicate with our team
Use our website

4. Why We Collect Information

We collect and use personal information to:

Respond to enquiries
Provide and manage support services
Communicate with participants and representatives
Schedule and coordinate services
Ensure safety and quality of care
Meet legal and NDIS obligations
Improve our services and website experience

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and only accessed by authorised personnel in line with confidentiality requirements.

6. Disclosure of Information

We do not disclose personal information except where necessary to:

Deliver services
Support participant care and safety
Comply with legal or regulatory requirements
Communicate with authorised representatives (where applicable)

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website performance. These tools do not directly identify individuals. You may disable cookies in your browser settings.

8. Access & Correction

You may request access to your personal information or request corrections if it is inaccurate or outdated by contacting us directly.

9. Complaints

If you have any concerns about how your personal information has been handled, please contact us and we will work to resolve the matter promptly.

10. Contact Us

Flourish with Hope
Email: info@flourishwithhope.com.au
Phone: 0432 079 044
Service Area: Sydney, Wollongong & Australia-wide (remote support coordination)

These Terms of Use govern your use of the Flourish with Hope website. By accessing or using this website, you agree to these terms.